Frequently Asked Questions

How can we help?

General

Category: General

14 days is generally long enough for users to get set up with Expandly, become familiar with using it and be in a position to make a decision on whether they wish to continue with the service on a subscription plan.

Category: General

Yes, please contact us to discuss and we can reactivate your account for another trial period.

Category: General

We have User Permission functionality on Expandly which will allow you to create your users and filter down what they can and can’t see – This should give you the confidence that they only have access to parts of the platform that are relevant to them and that you want them to be able to see.

Category: General

No – All our fees and costs are stated up front on our Pricing page. We have a simple pricing policy and strongly believe in transparency.

Category: General

Expandly makes it easier for you to edit your listings and keep them up-to-date, however, Expandly has no SEO capabilities. You remain responsible for your listings.

Category: General

It is possible to use Webinterpret with Expandly however, we generally wouldn’t recommend it. If you choose to use Webinterpret with Expandly, you can select which language to import in when you import your eBay listings. It is highly recommended that you speak to our support team before proceeding with a Webinterpret import.

Category: General

Yes. Install and use the repricer tool as normal on your channel however it will only affect prices on that specific channel. It is not possible to cross-channel reprice with Expandly.

Category: General

Yes, you can run the two systems at the same time during the setup phase, however we recommend that you use Expandly with the live inventory function switched off until you are ready to fully transition to Expandly. This ensures you will not have issues caused by both multi-channel systems updating your stock when you sell items.

Category: General

We may retain customer data, unless you specifically request that we remove it. This request can be made via our Consent Withdrawn Form.

Category: General

Absolutely not – the only time you will be prompted to enter any card detail information on Expandly, is when you are signing up to one of our subscription plans. You will not be asked to add any card details when signing up to a trial with Expandly so will therefore not be charged should you not sign up to a subscription once your trial expires.

Category: General

Our UK-based Support Team is available from 08.30am-17.00pm (GMT) Monday to Friday. Any messages left, or emails received, outside these hours, will be followed up on the following working day.

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