Tuesday 02 January: Back to school, back to work and back to the post office with your Christmas returns. With predictions that returns on Tuesday 02 January will be double the December daily average, it is important to ensure that you ace the returns season by following these five simple steps:
1. Customer Service
This is your perfect opportunity to shine with outstanding customer service. With 60% of shoppers being less likely to return following a negative returns experience and 64% recommending retailers who do offer a positive returns experience, it is vital that you follow your returns policy, act promptly and keep customers informed.
2. Check Returns
Have an internal procedure for handling incoming returns: Check for damage, repackage, put back into the right place and update your reports.
3. Update your Inventory
Ensure that you update your stock levels on your own website and on any online marketplaces that you are using, such as Amazon, eBay and Etsy – ringfencing stock where appropriate to avoid overselling.
4. Update your Listings
Log into your online shopping cart and online marketplaces to update any out-of-stock listings that are now back in-stock and update any inaccurate product descriptions that come to light following customer return feedback.
5. Use Multichannel Management Software
Multichannel management software (such as Expandly) exists to make selling and returning on multiple sales channel easier. Update your stock levels automatically with live inventory management and easily update all of your listings from one central location by integrating your shopping cart (such as OpenCart, Shopify and Magento) with your online marketplaces (such as Amazon, eBay and Etsy).
Expandly is multichannel management software that is all about saving you time and effort.
From the moment you login in the morning to the moment you ship your orders, Expandly aims to reduce your workload. It is simple, easy to use and focussed on helping small eCommerce businesses go from home-office or unit to warehouse and beyond.