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Will Expandly send cancelled orders over to my Xero account?


If an order is cancelled within 12 hours of being placed and before the Expandly automation pushes it to Xero, then the system will know the order is cancelled. If it knows it has been cancelled it will not send it to Xero, however if it is cancelled beyond the 12 hour timeframe then Expandly might still send the order to Xero. In this case you will have to capture the refund/return in Xero manually by creating a credit note or journal.