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Case Study | Order Management

How an online greetings card retailer uses Expandly to manage their orders across four sales platforms.

Overview

Prior to using Expandly, this company was experiencing issues with:

  • A convoluted, over-complex and inefficient sales order process
  • No visibility of their sales in one central location
  • Fulfilling orders and meeting customer demand
It's just been game-changing and made life so much easier. It's really helped facilitate our growth.
- Sasha, Greeting Card Retailer

How Expandly Helped

Expandly has allowed this retailer to focus on business growth, confident that all orders are in one place and can be easily downloaded and dispatched from multiple sales channels.

By bringing all orders into one central location the seller no longer has to manage each sale at channel level.
Using a custom CSV to download their orders provides visibility of all of the order details that they need to see. They can also dispatch orders and update the sales channels from one place.

Additionally, the ability to mark orders as On-Hold means that they are not dispatching things that should not be sent out.
For Sasha, the business’ owner, support was an important factor to consider when looking for a provider. The fact that she gets to speak to a human on the end of the phone whenever she needs help and things are then sorted quickly is really beneficial.

The company had been struggling to fulfil 200 orders per day. Since using Expandly they can now fulfil 1000 daily orders during busy periods.
- Sasha

Ready to expand into new channels and grow sales

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