Case Study | Order Management

How Expandly Helped

Expandly has allowed this retailer to focus on business growth, confident that all orders are in one place and can be easily downloaded and dispatched from multiple sales channels.

By bringing all orders into one central location the seller no longer has to manage each sale at channel level.
Using a custom CSV to download their orders provides visibility of all of the order details that they need to see. They can also dispatch orders and update the sales channels from one place.

Additionally, the ability to mark orders as On-Hold means that they are not dispatching things that should not be sent out.
For Sasha, the business’ owner, support was an important factor to consider when looking for a provider. The fact that she gets to speak to a human on the end of the phone whenever she needs help and things are then sorted quickly is really beneficial.